Privacy Policy

1. Introduction

Welcome to Setbet Fashion ("we," "our," or "us"). We are a premium fashion house headquartered at Shop No 2, Shree Hari Business Complex, Palanpur Road, Surat, Gujarat 395009, India. We are committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, use our services, or interact with us through any digital or physical channel. Please read this policy carefully. By using our services, you agree to the terms described herein.

If you have any questions about this Privacy Policy, please contact us at info@setbet.fashion or call us at +91 93549 11127.

2. Information We Collect

We collect various types of information to provide you with the best possible service and to improve your experience with Setbet Fashion.

2.1 Personal Information You Provide

• Identity Information: Full name, date of birth, gender, and profile photograph where provided.
• Contact Information: Email address, phone number (including WhatsApp number), postal address, and billing address.
• Account Information: Username, password, and account preferences if you create an account with us.
• Transaction Information: Purchase history, order details, payment methods (excluding full card numbers), and delivery preferences.
• Communication Information: Messages, feedback, reviews, and any other content you send us via email, phone, WhatsApp, or our contact form.
• Measurement & Fitting Information: Body measurements and size preferences if you opt for our custom tailoring services.

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and browsing patterns on our website.
• Location Data: General geographic location based on IP address, and precise location if you grant permission through a mobile application.
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies (see Section 7 for details).

2.3 Information from Third Parties

• Social media platforms when you connect your accounts or interact with our social media pages.
• Marketing partners and analytics providers who help us understand customer behavior.
• Payment processors who facilitate your transactions securely.

3. How We Use Your Information

We use the personal information we collect for the following legitimate business purposes:

• Order Processing & Fulfillment: To process your purchases, arrange delivery, manage returns and exchanges, and provide order status updates.
• Customer Service: To respond to your inquiries, resolve complaints, and provide personalized assistance.
• Account Management: To create and manage your account, remember your preferences, and maintain records of your interactions with us.
• Marketing & Communications: To send you information about our new collections, special offers, seasonal promotions, fashion tips, and exclusive events — subject to your consent.
• Personalization: To tailor our recommendations, website content, and communications to your individual preferences and shopping history.
• Analytics & Improvement: To analyze how our website and services are used, identify trends, and continually improve our customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including tax obligations and consumer protection requirements under Indian law.
• Fraud Prevention & Security: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.

4. Notification and Communication Consent

We take your communication preferences seriously and operate through various channels to keep you informed and engaged with the Setbet Fashion community:

4.1 Communication Channels

• SMS (Short Message Service): We may send transactional SMS messages regarding your orders, deliveries, and account activity. With your consent, we may also send promotional SMS messages about new collections and offers.
• Email: We use email for order confirmations, shipping notifications, customer service responses, and (with your consent) newsletters and promotional content.
• OBD (Outbound Dialing): We may use automated voice calls to communicate important information about your orders or to share special promotional offers, subject to your consent.
• Google RCS (Rich Communication Services): We may use RCS messaging to send richer, more interactive messages including product images, offer carousels, and quick-reply options directly on your device.
• WhatsApp: We may send order updates, customer support responses, and promotional content via WhatsApp with your express consent.

4.2 Consent and Opt-Out

You have the right to withdraw your consent to receive marketing communications at any time. To opt out of any or all communication channels, please contact us at info@setbet.fashion or call us at +91 93549 11127. Please note that withdrawing consent for marketing communications will not affect the receipt of transactional messages necessary for order fulfillment.

Please allow up to 7 business days for your opt-out request to be processed. You may continue to receive communications during this processing period.

5. Sharing Your Information

Setbet Fashion does not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors who assist us with payment processing, order fulfillment, shipping, email delivery, analytics, and marketing. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal Requirements: We may disclose your information if required to do so by law, court order, government authority, or to protect the rights, property, or safety of Setbet Fashion, our customers, or the public.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal information for their own marketing purposes.

6. Data Security

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure servers with access controls and regular security audits.
• Employee training on data protection and privacy best practices.
• Regular review and updating of our information security policies.
• Restricted access to personal data on a need-to-know basis.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you in the event of a data breach that affects your rights and freedoms.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including maintaining your shopping cart and login session.
• Analytics Cookies: Help us understand how visitors interact with our website, enabling us to improve performance and user experience.
• Marketing Cookies: Used to track your browsing habits and deliver personalized advertising based on your interests.
• Preference Cookies: Remember your settings and preferences for a more personalized experience on future visits.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

8. Your Rights

Under applicable Indian data protection laws and regulations, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time.
• Right to Grievance Redressal: You have the right to approach our Grievance Officer or a Data Protection Board in India with any complaints relating to your personal data.

To exercise any of these rights, please contact us at info@setbet.fashion. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@setbet.fashion. We will take prompt steps to remove such information from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, sending you a direct notification via email or through our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our team is dedicated to addressing your privacy concerns promptly and thoroughly.